Colourful Smudges Ltd Privacy Policy Colourful Smudges Ltd (“Colourful Smudges”, “colourfulsmudges.co.uk”, “we”, “us”, “our”) may use or collect your (“you”, “customer”, “website visitor”, “user”) data and/or information. Our Privacy Policy outlines what data is collected and how this data may be used.
Our contact details
For any issues regarding our privacy policy or for GDPR related enquiries please contact: gdpr@colourfulsmudges.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Marketing preferences
• IP addresses
• Records of consent, where appropriate
Third Parties may services embedded in this site and external links accessed through the site may collect other data to provide some website functions, including but not limited to:
• IP addresses
• Cookies
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
• Consent
Where we get personal information from
• People directly
• Third parties:
• We may receive personal data, including name, phone number, email address, and bank or card details, from Stripe Payments UK, Ltd. in the event you purchase a product, or book a class, workshop or event.
• We may receive personal data, including name and email address, from The Rocket Science Group LLC d/b/a Mailchimp in the event you sign up to our mailing list.
How long we keep information
• Information collected for marketing purposes will be retained as long as consent remains in place for the customer to receive marketing. If this consent is revoked, all information pertaining to providing marketing materials to the customer will be deleted as soon as reasonably possible, but not later than a period of six months from the date that consent is revoked.
• Information relating to the provision of goods and services will be held for the duration of the contract period and two years thereafter to assist in further enquiries relating to the contract and to comply with tax requirements. Information relating to the provision of good and services may be deleted once no longer of use, before the two year period has elapsed.
• Where no contract period has been specified, information will be held for a period no longer two years from the date the information is given to be able to provide assistance after sale of goods or services and to comply with tax requirements. Information relating to the provision of good and services not bound by a contract period may be deleted once no longer of use, before the two year period has elapsed.
• Customer data can be deleted at any point during the data retention period upon request.
Who we share information with
Stripe Payments UK, Ltd.
• This data processor does the following activities for us: processes payments.
Stripe Payments UK, Ltd.
• This data processor does the following activities for us: processes invoice information.
The Rocket Science Group LLC d/b/a Mailchimp
• This data processor does the following activities for us: processes marketing contact information.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us at: gdpr@colourfulsmudges.co.uk
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us at: gdpr@colourfulsmudges.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also lodge a complaint with the Information Commissioner’s Office.